By using the Fino website, you are bound by the following terms and conditions. “You” and “your” refers to any customer who places an order for Fino products using this site. “We” refers to Fino.
Responding to your Order, Availability and Replacement Goods
We will endeavour to send you the goods you have ordered within 7 days, and will let you know by email if it is going to take any longer than 14 days. If the product you have ordered is not available at the time of your order we will inform you by email within 7 working days and offer you an available alternative. If we do not manage to arrange an alternative order for you within a reasonable time (particularly if we cannot get in contact with you), we will refund you money.
Pricing and Postage Policy
All prices quoted on this website are in pounds sterling, and include VAT where applicable. Postage charges quoted at the online checkout are for courier delivery within the UK mainland.
Method of Payment
You can purchase Fino on this site through a PayPal account, or by Mastercard, Eurocard, Visa, Delta, Electron, American Express, Switch, Maestro or Solo cards. Full details of the payment method are provided as you progress through the PayPal shopping cart. You will have the opportunity to check, revise and cancel your order once you have entered your payment details. Note that buying from Fino through a PayPal account has enhanced security features.
Returns
If you are not satisfied with the goods you have ordered, you can return them to us and we will refund your payment, so long as you inform us in writing of your intention to cancel your order within 14 days of receiving it. Please return goods in their original condition to The Old Post Office, 63A Islip Road, Oxford, OX2 7SP, and indicate on the invoice why you are returning the goods. We will refund your purchase in the same form of payment originally used.
Order Information
We will keep electronic and hard-copy information about your order on file so that we can follow up any problems with your order. We will also keep this information for tax and marketing purposes after your purchase is complete. It will be accessible only by the directors and employees of Fino, Fino’s accountants, HM Revenue & Customs and those contractors employed by Fino for its own marketing purposes. We will not pass your information on to anyone else.
Complaints
We hope to deal with any complaints as swiftly and satisfactorily as possible. Please email us at susie@finooliveoil.co.uk if you have any complaints. Alternatively, you can write to us at The Old Post Office, 63A Islip Road, Oxford, OX2 7SP. We aim to acknowledge any complaint within 5 working days.