Menu
Cart 0

PRIVACY STATEMENT

At Fino Olive Oil Ltd we take your privacy seriously and we will only use your personal information (name, address, telephone number or email address) to provide products and services you have requested from us.


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from Fino Olive Oil Ltd we collect the personal information you give us such as your name, address and email address as part of the buying and selling process.

When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails with offers, news about Fino, recipes, new products and other updates.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Where we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

Your information which we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

If you change your mind you may withdraw your consent for us to contact you at any point. You can do this by unsubscribing via the website, emailing us at susie@finooliveoil.co.uk or writing to us at Fino Olive Oil, The Old Post Office, 63a Islip Road, Oxford OX2 7SP

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law, or if you fail to comply with our Terms and Conditions - https://finooliveoil.co.uk/pages/terms-and-conditions

SECTION 4 - E-COMMERCE PLATFORM - SHOPIFY

The Fino Olive Oil Ltd website is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Links

Where you click on a link on our website and it directs you away from our site, we are not responsible for the privacy practices of the other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

We take all reasonable precautions, and follow industry best practices to protect your personal information and to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use in order that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If Fino Olive Oil Ltd is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer by email at susie@finooliveoil.co.uk or write to Fino Olive Oil Ltd, The Old Post Office, 63a Islip Road, Oxford OX2 7SP